General terms and conditions
Scope
Scope: These terms and conditions apply to all orders placed by customers via the online shop of Chocolat Grison of Kohler Chocolates GmbH, Bürglistrasse 33, CH-8820 Wädenswil, company identification number: CHE-239.214.694 (hereinafter “Chocolat Grison”), E-Mail: info@chocolatgrison.ch, tätigen.
Offer and conclusion of contract
The presentation of the Grison products in the online shop does not constitute a legally binding offer, but an invitation to order. By clicking on the order button the customer makes a binding order of the clicked product. After sending the order no order changes are possible. Upon receipt of the order, Chocolat Grison will confirm receipt of the order by e-mail. The purchase contract is only concluded when Chocolat Grison confirms the shipment of the goods by e-mail (order or dispatch confirmation), or at the latest by delivery of the goods.
Prices
The prices stated on the product page are in Swiss Francs (CHF) and include VAT. The prices for the displayed products, which are stated on the day on which the customer places the order, apply. The prices are binding until the order confirmation by Chocolat Grison or during the period specified in the order confirmation. Prices are subject to change due to changes in taxes, fees, taxes or shipping costs.
Shipping costs
The delivery of the ordered items is at the expense of the customer. The shipping costs are composed of postage and packaging costs.
Delivery terms
The transport is arranged by Chocolat Grison. In the case of deliveries within Switzerland, orders are accepted which are received by Chocolat Grison no later than 12.00 pm of the previous day. Delivery costs abroad as well as express and other special surcharges must be fully assumed by the customer. Postage costs are always to be borne by the customer. For no-fault delivery delays, e.g. due to force majeure, traffic congestion, bad weather conditions, unusual, unexpected detention by the customs authorities, etc. Chocolat Grison assumes no liability and does not entitle the customer to withdraw from the contract or to claim damages. If not all ordered products are in stock, Chocolat Grison is entitled to partial deliveries. Should the delivery of the goods fail due to fault of the customer despite three times delivery attempt, Chocolat Grison can withdraw from the contract. No refunds will be made in case of unsuccessful delivery (non-collection, wrong delivery addresses, etc.)
Terms of payment
The payment must always be made in advance. Chocolat Grison can grant exceptions. Payment can be made by credit card, bank transfer or invoice. If paying by credit card, the customer’s account will be charged immediately. A settlement with counterclaims of the customer is excluded. If you as a company want to place an order and pay by invoice, please contact us at info@chocolatgrison.ch.
Complaints, warranty and liability
The customer must immediately inspect the ordered goods upon receipt and immediately report any obvious defects to Chocolat Grison in writing. For defects that are recognized after this time, Chocolat Grison shall only be liable insofar as a complaint in this regard is submitted in writing to Chocolat Grison immediately, but at the latest within 10 days of delivery. The customer provides Chocolat Grison with the rejected goods for the purpose of testing. In the case of timely and objectionable products, Chocolat Grison will supply a flawless replacement within a reasonable time. The customer is not entitled to any right of exchange or compensation. Any liability of Chocolat Grison shall lapse if the defect is due to improper storage of the product by the customer. In the case of delivery by post or parcel courier, any damage must be reported immediately to the corresponding official offices. Chocolat Grison warrants that it remedies defects. This is done at the option of Chocolat Grison by subsequent performance, namely elimination of a defect (repair) or delivery of a defect-free item (replacement). Further warranties are excluded. Any complaints regarding quality and completeness must be communicated to Chocolat Grison immediately, but no later than 24 hours after delivery. Otherwise, the delivery is considered accepted. Chocolat Grison excludes liability for slightly negligent breaches of contract and indirect damages. The same applies to breaches of contract by assistants and substitutes.
Intellectual Property Rights
The content of this website, in particular the brands and photos are protected by intellectual property rights and may not be distributed, modified, forwarded or used for public or commercial purposes without written permission.
Applicable law and place of jurisdiction
Chocolat Grison reserves the right to change these terms and conditions at any time and without giving reasons. Such changes do not apply to already confirmed orders. All contracts, which come about through the use of the Chocolat Grison online shop, as well as these terms and conditions are subject to Swiss law. The exclusive place of jurisdiction, subject to the appeal to the Swiss Federal Supreme Court, is Wädenswil, Zurich.
Data protection
1. Collection, processing and use of personal data
When visiting this website, we will not collect any personal information from you. Personal data is only collected if you disclose them through our contact form or in any other form. These data are used exclusively to answer your requests.
2. Use of own cookies
When calling certain pages, a so-called “session cookie” is set. This is a small text file that will automatically be deleted from your computer after the browser session is over. This file is used exclusively to be able to use certain applications. You can change the settings on most web browsers so that your browser does not accept new cookies, or you can delete received cookies. How this actually works for your browser can usually be found out via its help function.
3. Server log files
As with any connection to a web server, the server of our metanet, Switzerland, logs and stores certain technical data. These data include the IP address and operating system of your device, the data, the access time, the type of browser, and the browser request, including the source of the request (referrer). This is necessary for technical reasons to make our website available to you. The web hosting provider protects this data with technical and organizational measures against unauthorized access and does not pass it on to third parties. As far as we process personal data, we do so because of our interest in providing you the best possible user experience and ensuring the security and stability of our systems. .
4. Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. Google Analytics uses so-called “cookies”. Text files that are stored on your computer and that allow an analysis of the use of the website by Google uses this information to evaluate, on behalf of the operator of this website, your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data. With a corresponding setting in your browser, you can prevent or delete the storage of cookies.
5. Newsletter
If you have registered for our newsletter with your e-mail address, we will store and use your e-mail address for sending you our newsletter with information and advertising about us until you have unsubscribed from our newsletter. For our newsletter service we use the newsletter service “Mailchimp” of the Rocket Sience Group LLC, 675 Ponce de Leon Ave NE, Suite 5000 Atlanta, GA 30308. If you enter your e-mail address to receive the newsletter, it will first be stored by MailChimp for the purpose of sending the owner an e-mail in which he / she can confirm the subscription to the newsletter (“Double-Opt -In”). After such a confirmation, the e-mail address will be permanently stored at MailChimp until you have unsubscribed from receiving the newsletter or it will be deleted by us. MailChimp stores the date of login and the IP address under which the login was made. A further use of their IP address does not take place. Please note that the data collected and used by MailChimp is stored and processed on computers in the United States. By agreeing to receive our newsletter, you hereby agree. In addition, we have concluded a data processing contract with MailChimp based on the so-called EU standard contractual clauses. Any other transmission of your e-mail address to third parties will not take place. You can unsubscribe from our newsletter at any time. Each e-mail with our newsletter contains a sign-off link. You may also revoke your consent to the use of your e-mail address for the future to us at any time. Please use the contact options
6. Webshop
We point out that for the purpose of easier shopping and subsequent contract processing by the web shop operator in the context of cookies, the IP data of the subscriber are stored, as well as the name, address and means of payment of the buyer. In addition, the following data is also stored with us for the purpose of contract execution. The data provided by you are required to fulfill the contract or to carry out pre-contractual measures. Without this data, we cannot conclude the contract with you. A transfer of data to third parties does not take place, with the exception of the transmission of the credit card data to the processing bank / payment service provider for the purpose of debiting the purchase price, to the transport company / shipping company commissioned by us to deliver the goods and to our tax advisor to fulfill our tax obligations. After termination of the shopping process, the data stored with us will be deleted. In the case of a contract, all data from the contractual relationship are stored until the expiry of the tax retention period (10 years). The data name, address, purchased goods and date of purchase are also stored until the end of product liability (10 years).
7. Your rights: In principle, you have the rights to information, correction, deletion, restriction, data portability, revocation and opposition. If you believe that the processing of your data violates data protection law or if your data protection claims have otherwise been violated in a way, please contact us via www.chocolatgrison.ch or our email address as indicated under the section Impressum.